Customer Experience Solutionss

Queue Management System

Net_I in partnership with Wavetec has been globally transforming how companies organise, engage and manage customers in service areas.

A complete system that caters to diverse queuing needs from a basic queuing system to a sophisticated, multi branch, multi-region enterprise solutions.

Our queue management system allows customers and visitors to enter a queue by taking a ticket via different channels such as Self Service Ticketing Kiosk, Web Ticketing, Mobile App and Online Appointment.

Customer Feedback System

Adequate feedback system facilitates real-time collection and analysis of customer opinions for enhanced service experience.

Customers' needs and expectations are constantly evolving, and thus customer feedback is vital for customer centric businesses.

Wavetec’s Opinion Plus is the key to extract data about customers’ experiences and find out what they expect from you. Opinion Plus is an advanced customer feedback system that serves to bridge the gap between you and your customer’s perceived value of your service. Moreover, it also leverages you to use the feedback to master the customer service experience.

Digital Signage System

Our digital signage solutions are helping businesses to effectively play and schedule digital signage content.

Net_I offers a diverse spectrum of integrated end-to-end multi-purpose Donatello Digital Signage solutions ranging from slim designed units to large format displays. Our high-end signage solutions create bold and memorable experiences with your brand at key customer touch points.

Interactive, robust and purposely designed solutions enable your business to engage customers at the right time, with the right message therefore creating personalized experiences.

Service Area Design

We have developed a unique model for designing service areas to enhance customer experience.

Muodot is a Finnish design agency specializing in waiting area design, store design and industrial design. As specialists and leaders in this domain, we understand what is needed to attract customers through a clever and unique store layout encompassing of products which will help turn a prospective customer into an end user.

With years of experience of working with large organization, we have become experts in designing the right customer journey and products that will increase your customer retention and revenue.